What should I do if I have trouble logging in?

Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

The website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department at  and indicate the problem. We will assign a new password for you and you can change it once you log in.


2. Can I get a discount if I make a larger order?

Absolutely yes, the more pieces you purchase, the higher the discount. For example, if you buy 12 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 12 pieces, we would be happy to provide you with fast quote. Please contact our Sales Department on  and provide the following information:

- The product(s) that you are interested in

- The exact order quantity for each product

- Your desired time frame for delivery

- Any special packing instructions: bulk packing without product boxes, without tags ect.

Our Sales Department will promptly reply to you with a fast & free quote. Please note that the larger the order, the more you will save.

3. What should I do if I want to add or remove the items in the cart?

Please sign into your  account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.


4. What Happens if my item is Pre-order, Out of Stock or Back Order.

Every website occasionally experiences out of stock or back order items when a popular items quickly sells. In the event your item is expected to ship longer than anticipated we will promptly contact you. We advise that you quickly submit payment for your orders as soon as possible so we can provide our related services quickly. If some of your ordered products are out of stock, we will notify you within 3 working days.


Forms of Payment Accepted

What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.


2. After making a payment, can I change my billing or shipping information?
Once you have placed an order, you cannot change your billing or shipping address information. We ship to the verified address provide within your PayPaI shipping details. Prior to placing your order please ensure your address is correct. If you would like to make a change, or edit a transaction during the processing stage, please contact us immediately. Which we strive to ship same day or within 24 hours or order being placed. Please contact our Customer Service Department at  as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to make accommodations. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit and log into your customer account to check the order status at any time. If has received payment, the order status will show "Processing". You can also check your PayPal account to verify payment has been cleared.


4. Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you along with your order.


5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

Yes, absolutely. For your convenience, we can also accept the following payment methods: Money Orders as well as credit, debit and PayPal. Please contact with your request or sales enquiry. We will respond to your email query within 1 Business day.


6. Why am I asked to "Verify" my payment? preforms standard anti-fraud check , we want to avoid fraudulent and unauthorized payments a s much as possible.


Shipping FAQs

1. How do I change the shipping method?

Once you have placed an order, the shipping method cannot be changed within your account. However, you can still contact our Customer Service Department at  Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost. We can upgrade to Priority or Express Shipping.  


2. How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at  as early as possible during the order processing stage to indicate your request. We promptly ship to the address listed within your PayPal and Account details. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.


3. When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. We ship promptly via USPS first class which typically takes 3-6 days, which vary greatly depending on exact location. You can certainly upgrade to Priority or Express shipping by contacting us. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.


4. Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers. Please contact us at for a quote.


5. Why is the shipping cost on some items so expensive?

The delivery cost depends on the shipping method that is selected, as well as weight and destination or package. We ship via the most economical way which is USPS. In the event your package is quite large we will ship via Fedex or UPS.


6. Does the product price include the shipping price?

The product price does not include the shipping price. The online ordering system will calculate shipping at the checkout time.


7. How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within 1-2 Business days of dispatch and we will update the tracking information on your account as well.


8. How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company & tracking details.


9. Why is my tracking number invalid?

1)The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

2)The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

3)We would advise you to contact our dedicated Customer Service Department at and provide them with you’re the blanket scarf order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.


10. If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. does not add taxes, VAT, duty, or any other hidden charges.


11. On the package. Do you declare a lower price for my order?

Different countries will have different import regulations. If the amount declared on the package is over a certain amount, it is possible that you will have to go to your local Customs office personally and be subject to import tax. Depending on the amount declared, this can be quite high. The specific value declared is based on the specific import regulations of your country, the actual value of your order as well as the type and quantity of the products you have purchased.

When you click the check box of our Sales Terms before placing your order, you are agreeing to a lower value declaration. We are still able to declare your order at its actual (full) value if you wish. However, if you are taxed due to the higher declared value of the order, it will be your responsibility to clear the goods from Customs and pay for all import duties and related expenses.

Please note that, under these circumstances, if there is an exchange or refund involved, any additional expenses will not be refunded by us.


12. If my items are detained by Customs, who is responsible for clearance of the items?

If the items are detained by Customs, the buyer is responsible for clearance of the items. In the event the customer rejects the package, and the package is returned to sender. The buyer will be allotted a store credit for the item purchased.


13. After payment has cleared, how long do I wait until my order is sent out?

Our handling time is 1-2 business days, or otherwise stated on order. This means that your item(s) will generally be sent out in 1-2 business days.


After Sales FAQs

1. How can I cancel my order, before and after payment?

Cancellation before payment - If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart. If the payment is via E-check which typically takes 5 business days.

Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department at as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at  and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.


2. How can I return purchased items to theblanketscarf?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at please provide us with the following information: